Refund Policy
How refund requests work
Each option on the site is delivered as described by its label. If an order is not delivered as listed, contact support through the contact page with your order number and a description of the problem. Requests are reviewed case by case and answered on the same thread.
When a refund is considered
A refund or replacement is considered where the delivered item does not match the option label on the product page. Refund requests based on provider programme terms that changed after delivery, on expectations beyond the option label, or on breaches of a provider's terms of service by the buyer are not eligible.
Process
Report the issue as soon as you notice it and include the order number. Support may ask for details needed to check the delivery. Approved refunds are returned to the original payment method; timing depends on the payment provider.